Frequently Asked Questions

These are valid only at the locations listed at www.jiffylubepay.com/locations

You don’t have to use the certificate at the specific location you chose as long as it is still a participating location. 

Prepaid Oil Change Certificates expire 1 year from the original purchase date. The amount that you paid into it never expires, just the additional discount. If your additional discount expires, you would only receive the amount that you paid towards the certificate. Only 1 certificate may be used per oil change.

No! You can use each certificate on a different vehicle. The certificates are tied to your email address, not a specific vehicle.

Each Jiffy Lube Signature Service® Oil Change includes up to 5 quarts of oil.

Additional fees apply for 4X4 vehicles, shop supplies, additional oil, special oil filters & taxes. 

Sales tax is not charged on your prepaid purchase, it is charged at the store at the time of redemption.

A non-refundable processing fee of 5% is not included in price. This fee is non-refundable, even if you live outside of the participating area.

It is your responsibility to verify your location and oil type.

A failed order status could be for a few different reasons.

  1. Your payment information is incorrect. Double check your Zip Code and/or CVV Security Code.
  2. Your certificates have expired, as the additional discount is only good for 1 year from date of purchase. You never lose the amount you paid into it.

All sales are final as of the time of purchase. If you live outside of a participating area, you can get a partial refund (minus the processing fee) Send us an email at support@jiffylubepay.com